You deserve a better experience with your healthcare.
Why it matters:
In 2017, when working at my previous practice, I remember a day when I felt, "I am not proud of the care we deliver." It was a terrible feeling. Most everyone in the practice - staff and providers - was trying hard, but we weren't actually delivering a good experience.
When The Alpine Center opened in 2019, Sarah and I knew we had to do better. Having our clients feel like a faceless number being herded through the system was no longer acceptable. We've spent a lot of time and effort experimenting, adjusting, and changing our culture and processes to accomplish this.
I wanted to share with you our 4 guiding values, which grew out of this process. We talk about these often as a team, and every person hired at The Alpine Center agrees to uphold these. I thought you might find them interesting, and I'd be curious to hear how you think we're doing.